• English designation: ICT helpdesk agent
  • Job group: Operation (run)
  • Synonymous designation: User support employee, end user support employee, first level support employee, service desk employee
  • Job number: 41

Assignment to this competence level is possible, but unlikely. Please check the assignment to an overall management function (02, 03, 04, 05, 06, 09). It is currently not being formulated.