• English designation: ICT helpdesk agent
  • Job group: Operation (run)
  • Synonymous designation: User support employee, end user support employee, first level support employee, service desk employee
  • Job number: 41
  • Lower management (M1)
  • Middle management (M2)
  • Higher management (M3)
  • Upper management (M4)

Senior expert level is not common in this profession and is therefore not described further.

Education

  • Apprenticeship/baccalaureate
  • University
  • Higher vocational education and training