ICT service manager

Implementing standards, methods, and tools for service management, and creating, finalizing, and monitoring service and operation-level agreements.

The main differences by competency level are as regards:
– Main areas of activity: operational, conceptual, strategic,
– Scope: e.g. number and type of customers,
– Complexity: e.g. individual services, service catalog, service criticality,

of the area of responsibility.