• Synonymous designation: Head of operations, head of ICT operations, head of ICT services, head of IT operations
  • Job group: Operation (run)
  • Job number: 04

Responsible for:

  • Parts of the infrastructure in the ICT operations sphere and for production
  • operating parts of the hardware: host, server, network, peripheral devices, desktop systems
  • operating parts of the software: operating, communication, database and application software
  • operating parts of the data center, the decentralized systems, and the service desk
  • production in their own department
  • configuration/change management and its processes in their own department
  • compliance with the Service Level Agreements (SLAs) of their own services
  • integrating services of ICT operations in their own department
  • ensuring ICT operational security in their own department