Overall management: operation, administration and support

Last edited on 04. March 2024

Overall leadership and management of the career group: Operation, administration and support

The main differences by competency level are as regards:

  • Manager-to-employee ratio: direct, indirect, multiple levels of management
  • Number of subordinate employees: from <10 bis >100
  • Role: team leader to division leader

of the area of responsibility.

  • Synonymous designation: Head of operations, head of ICT operations, head of ICT services, head of IT operations
  • Job group: Operation (run)
  • Job number: 04

Responsible for:

  • the infrastructure in the ICT operations sphere and for production
  • operation of the hardware: host, server, network, peripheral devices, desktop systems
  • operation of the software: operating, communication, database and application software
  • operating the data center, the decentralized systems, and the service desk
  • overall production
  • the businesswide configuration/change management and its processes
  • compliance with the Service Level Agreements (SLAs) of businesswide services
  • the businesswide integration of services into ICT operations
  • ensuring businesswide ICT operational security

Other jobs in the job group «Operation (run)»