Processing tasks on different technical platforms in the areas of hardware, operating, standard, universal and communication software.
The main differences by competency level are as regards: – Number of different platforms, operating systems and operating software, – Complexity: e.g. depth of integration, networking, extent of business process support, – Support from internal and external partners: number and relevance of partners,
Develop solutions and decision-making tools for inhomogeneous systems based on the requirements identified
Evaluate hardware, operating, standard, communication and universal application software in multi-site and multi-company environments
Install, generate, customize, integrate, test and release new hardware, operating, universal and standard software in multi-site and multi-company environments
Investigate the impact of new ICT components on existing systems; make recommendations taking into account inhomogeneous and/or multi-company overall systems
Review system backup measures and checklists for change and problem management as well as data backup instructions
Clarify and correct faulty system states of inhomogeneous systems
Improve complex installation and transfer processes
Verify concepts for tuning and performance tasks
Detect and resolve or override fault states on hardware, software and communication components in networked and inhomogeneous environments
Review and improve escalation and other procedures and workflow rules for exceptional situations such as recovery and restart
Perform complex restore and restart procedures in distributed and inhomogeneous environments
Ensure system documentation and policies
Create the requirements for system documentation and policies
Tasks with social interaction
Identify the needs and expectations of clients in respect of hardware and software
Support and advise system developers and users on complex systems-related issues
Coordinate system backup measures and checklists for change and problem management as well as data backup instructions