• English designation: ICT user supporter
  • Job group: Operation (run)
  • Synonymous designation: IC advisor
  • Job number: 56
  • Junior (S1)
  • Professional (S2)
  • Senior (S3)
  • Expert (S4)
  • Senior-Expert (S5)
  • Lower management (M1)
  • Middle management (M2)
  • Higher management (M3)
  • Upper management (M4)

Professional Tasks

  • Advising and supporting users in the conception and implementation of solutions
  • Developing concepts and solution proposals
  • Integrating standard software
  • Developing applications based on standard software or universal user software for personal use by individual users
  • Solving interface and conversion issues
  • Receiving and processing software issues and initiating the necessary escalation procedures
  • Advising users on procurement projects
  • Evaluating standard software and universal user software
  • Performing coordination tasks between users and IT roles